ABOUT QUQO

Quqo is a high-growth B2B SaaS company building the next-generation procurement and practice management platform (PMS) for the healthcare market. Originally focused on procurement, Quqo is rapidly expanding into a full PMS, integrating across multiple systems and deploying across 11 markets in Europe — serving over 700 clinics. The company also serves clients in Asia, creating a dynamic international operating environment.

This is a pivotal moment for Quqo: the product is growing fast, the deployment footprint is expanding, and the team needs a strong operations leader to build the structure, playbooks, and execution engine that will power the next phase of growth.

THE ROLE

The Operations & Implementation Manager will own Quqo's deployment and client onboarding processes. You will manage the full implementation lifecycle — from scoping and planning through go-live — across European clinic deployments, while also providing operational oversight to the support team in Vietnam serving Quqo's Asian client base.

The right person has already built this playbook somewhere else. You know what a clean implementation process looks like, you've managed cross-functional stakeholders across time zones, and you can spot the gaps between what's being promised to clients and what's being delivered. You'll report directly to the CPO, with a clear growth path as Quqo scales its European operations.

KEY RESPONSIBILITIES

Project Management Excellence

• Oversee multiple client projects concurrently, ensuring each implementation follows the timeline, scope, and quality expectations. Identify risks and apply problem-solving strategies to keep projects on track.

Client Communication

• Act as the primary point of contact during the implementation phase, ensuring clear, high-level communication with clients, managing expectations, and delivering updates effectively.

Provider Management and Integration

• Manage relationships with medical suppliers and third-party systems, ensuring seamless integration of their solutions with the company's systems. 

• Coordinate with suppliers to address technical requirements, implementation timelines, and performance standards.

Implementation & Deployment

• Own end-to-end client implementation for Quqo's procurement and PMS layers across European healthcare markets

• Design and document a repeatable implementation playbook — defining every step required before a deployment is considered complete in a given market

• Manage concurrent rollouts across multiple countries with clear timelines, milestones, and risk tracking

• Identify issues during deployment and feed them back to product as structured inputs for the roadmap

Team & Cross-Functional Leadership

• Lead and provide guidance to the Vietnam-based support team, ensuring quality and consistency across the Asian business unit

• Collaborate with engineering and product to translate client-facing issues into technical requirements and process improvements

• Act as the primary operational escalation point during the implementation phase for European clients

Process & Operational Excellence

• Audit current operational workflows and build the structure and maturity the business needs to scale

• Define KPIs and reporting mechanisms to track deployment health, support performance, and client satisfaction

• Surface expansion opportunities from what you observe on the ground during deployments, feeding them back to leadership and product

ESSENTIAL QUALIFICATIONS

• 3–7 years in operations, implementation management, or customer success in a B2B SaaS or tech company

• Proven track record managing multiple concurrent client implementations with clear project plans and accountability

• Experience building or significantly improving implementation/onboarding processes — you've owned the playbook, not just followed it

• Strong communicator: equally comfortable presenting to C-level stakeholders and collaborating through technical issues with engineering teams

• Exceptional English communication skills (written and spoken); ability to manage distributed international teams

• Technical aptitude: comfortable using project management tools, understanding product workflows, and collaborating with developers

• AI-forward mindset: familiar with using AI tools to improve operations, automate workflows, or enhance team productivity

NICE TO HAVE

• Experience in healthtech, medtech, or deploying software to healthcare institutions — this is a meaningful differentiator and may increase budget flexibility for the right candidate

• Familiarity with European markets and the regulatory and operational dynamics of scaling SaaS across multiple countries

• Background in fintech or other highly regulated industries with complex technical implementations

• Experience managing or scaling offshore or nearshore support teams

• Startup or high-growth environment experience where you've had to build structure from scratch

WHAT SUCCESS LOOKS LIKE

COMPENSATION & LOCATION

Target compensation: $70,000–$80,000 USD annually. Budget flexibility exists for candidates with direct healthtech deployment experience.

Location: Remote, with a strong preference for Latin America/Europe. Portuguese and Spanish speakers welcome — English proficiency is essential.

Reporting to: Chief Product Officer (CPO)