Overview
At Lupa, we're hiring for a Client Success Manager to be the trusted partner and advocate for our customers. In this role, you'll own the post-sale relationship, ensuring clients get real, measurable value from day one and stay with us for the long haul.
This is an exciting opportunity for a relationship-driven professional who thrives on solving problems, driving adoption, and turning satisfied customers into loyal champions. If you love blending strategic thinking with hands-on account management, this role is for you.
What You'll Do
Own and nurture a portfolio of client accounts, serving as their primary point of contact.
Drive product/service adoption and ensure clients achieve their desired outcomes.
Lead onboarding, training, and ongoing check-ins to maximize client value.
Monitor account health, identify risks early, and proactively address churn signals.
Partner with Sales to identify renewal, upsell, and cross-sell opportunities.
Collect and channel client feedback to internal product and service teams.
Track and report on key success metrics such as retention, satisfaction, and engagement.
Build long-term relationships that turn clients into advocates and references.
Who You Are
Must-haves
3+ years of experience in client success, account management, or a related customer-facing role.
Strong communication and relationship-building skills.
Proven ability to manage multiple accounts and priorities simultaneously.
Comfort with data and using metrics to guide decisions.
A proactive, problem-solving mindset with a bias for action.
Nice-to-haves
Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot).
Background in the relevant industry.
Experience contributing to renewal and expansion revenue.
What's In It For You
Competitive base salary plus performance incentives.
Remote with US travel.
Paid time off and holidays.
Clear career growth path with opportunities to advance into senior CSM or leadership roles.
A collaborative, supportive team culture that invests in your development.
Application
Ready to make an impact and grow your career in client success? We'd love to hear from you. Apply today through Lupa and one of our recruiters will be in touch to walk you through the next steps.