Deployment Manager (Implementation)
Remote role | Latam (Mexico, Colombia, Argentina) | Full-time (B2B contractor)
About the company
We are building the AI-native Loan Origination System (LOS) made for automation. Backed by top-tier
Series A investors, with over $25M raised and headquartered in New York City, we partner with US
finance companies, credit unions, and banks to transform their lending operations.
Our remote-first team spans the Americas, with vibrant hubs in Colombia and Argentina. We’re united by
a shared mission: to redefine the lending experience through intelligent automation and an
exceptional borrower journey.
About the Team
The Deployments team ensures the successful post-sales implementation with enterprise clients and
value realization from migrating their lending operations to the company’s platform. This team works with clients
every day and collaborates closely with Forward Deployed Engineering, Platform Engineering, and Sales.
As we onboard new clients every month and scale rapidly, we’re expanding our team to deliver on our
ambitious product roadmap and growth plans, all while providing exceptional client service.
About the Role
We’re looking for a Deployment Manager to oversee strategic, time-bound implementations with the company’s
US-based enterprise clients. In this role, you’ll guide clients through the fast rollout and achievement of
the full potential of the the company's Loan Origination System (LOS) and its integrations with core banking
platforms and critical lending solutions.
Your success will be measured by the results of your on-time live production deployments of new
capabilities, achievement of automation objectives, and exceptional client satisfaction—ultimately
turning customers into long-term champions of the company.
In this role, you will:
● Own the full deployment lifecycle. From contract handoff to live production — kickoffs,
implementation plans, weekly sprints, go-live checklists, and post-live continuous automation
● Be the client’s main point of contact. Senior executives, project teams, and frontline staff —
you manage them all. Respond promptly during business hours. Always know what’s blocking
and what’s next
● Build and manage detailed implementation plans with clear milestones, owners, and
timelines. Track tasks using project management tools to ensure progress stays on target.
● Execute hands-on. Configure workflows, map integrations, test edge cases, validate data flows.
If no specialist is assigned, you do it yourself.
● Build the playbook. Codify best practices, document repeatable processes, and build AI-first
systems that drive 10x efficiency and shorter time-to-value across all deployments
● Partner with Forward deployment engineers. Daily standups through final QA. You own
delivery; they own the technical depth. Together you get clients to production
● Map lending operations. Understand client workflows deeply, identify automation opportunities,
and share industry best practices to drive value beyond basic implementation
● Translate requirements into execution. Turn ambiguous client needs into clear Linear tickets.
Track feature development, validate deliverables before client-facing delivery, and communicate
deviations clearly
● Feed the product. Gather client feedback, identify patterns across deployments, and relay
insights to Product and Sales. You’re the closest signal to what’s working in the field
● Use AI as your primary leverage. Documentation, communications, workflow mapping, QA
prep, status updates — AI is how you move faster than anyone expects.
Minimum Requirements:
- 4+ years of experience in client-facing technical implementations. SaaS, fintech, or financial
services strongly preferred. Consulting background is a plus (especially MBB)
- Fluent in English to work effectively with US clients. Spanish is a plus for internal collaboration
- Excellent project management: You turn ambiguous goals and project requirements into
actionable plans and weekly sprints for engineering. You manage dependencies across teams,
prioritize ruthlessly, and drive multiple workstreams to completion
- Can become an expert fast: You have prior Fintech/Banking/SaaS experience or can quickly
learn the details of the loan origination process and lending industry
- Strong client delivery and client management experience: You have a proven track record
delivering complex enterprise projects successfully with clients, building client relationships,
managing senior project sponsors, and navigating high-stakes situations
You'll thrive in this role if you:
● Communicate exceptionally well: Equally comfortable talking with engineers, leading strategic
discussions with client executives, or sharing updates with internal the company's leadership
● Embody extreme ownership: You take full ownership of outcomes, ensuring on-time, high-
quality delivery across all projects minimizing delivery risk. You strive for excellence, raising the
bar at every opportunity to magnify impact and create extraordinary value for clients
● Operate with urgency: Bias for action, move fast, context-switch effectively across multiple
priorities to get projects to the finish line. Comfortable with ambiguity
● Have technical aptitude and are hands-on: You don't need to be an engineer, but you can
architect the company's Operating System for Implementations and Client Engagement with Claude
Code / Codex, prototype new features with Lovable, understand APIs, and dive into our product
platforms to deliver the work without hesitation. You use AI as a core part of how you work
● Are a natural coach and leader: You lift the people around you, and know when to collaborate,
delegate vs. when to execute yourself; humble with genuine passion for sharing what you learn,
building a high-performing team, and your own growth