Overview
At Lupa, we're hiring for a Customer Support Agent to join a fast-moving, people-first team where every conversation matters. This is a role for someone who genuinely enjoys helping others, solving problems, and turning tricky moments into great experiences.
As a Customer Support Agent, you'll be the friendly, reliable voice customers count on. If you're empathetic, organized, and love the satisfaction of a solved ticket, this is a fantastic opportunity to grow your career in a supportive environment.
What You'll Do
Respond to customer inquiries across channels such as email, chat, and phone in a timely, professional manner
Troubleshoot and resolve customer issues, escalating complex cases when needed
Guide customers through product features, account setup, and common questions
Document interactions accurately and maintain clear records in the support system
Identify recurring issues and share feedback to help improve products and processes
Collaborate with teammates across support, product, and operations to deliver great outcomes
Meet or exceed response time, resolution, and customer satisfaction targets
Who You Are
Must-haves:
Excellent written and verbal communication skills
A patient, empathetic approach and a genuine desire to help people
Strong problem-solving skills and attention to detail
Ability to stay organized and manage multiple conversations at once
Comfortable working with computers and learning new software quickly
Nice-to-haves:
1+ years of experience in customer support, service, or a related role
Familiarity with help desk or CRM tools
Experience in a fast-paced or high-volume support environment
Bilingual or multilingual abilities
What's In It For You
Competitive compensation
Paid time off and holidays
Clear paths for growth and skill development within a supportive team
Ongoing training and mentorship to help you succeed
A collaborative, people-first culture where your work makes a real impact
Application
Ready to make every customer interaction count? Apply today and a member of the Lupa team will be in touch to walk you through the next steps. We can't wait to meet you!