Legal Intake Specialist
Remote (U.S. only) | Full-Time | Multiple Openings
OTE: $45,000–$90,000+ annually
Base: $17–$25/hour (~$35K–$52K/yr | ~$2,920–$4,330/month)
Bonuses: Uncapped performance bonuses paid twice a month
Hours: ~40 hrs/week | Center operates 7 days/week | Weekend availability required
About the Role
This role is for experienced legal intake professionals who are ready to operate at a higher level. You have done this before. You know how to screen cases, handle objections, schedule consultations, and close retainers. You are not learning the basics — you are applying expertise in a high-volume, high-performance environment.
You will handle a large volume of outbound calls — approximately 150–200 per day — working cases with speed, care, and urgency. You will screen using firm-specific criteria, guide prospects through the intake process, and take conversations all the way through to signed retainers and contracts. This is not a pass-off role. You own the outcome.
You will be the voice of a law firm at one of the most difficult moments in a client’s life. The ability to hold both empathy and urgency at once — to make someone feel heard while also moving them forward — is the skill that defines success here.
The income potential is real. Strong performers consistently earn $60,000–$90,000+ annually. But this is not a closing-for-commission role. The money follows the mission. People who lead with genuine care and channel it into consistent performance are the ones who earn the most.
Why This Role Stands Out
Most legal intake roles cap your earnings, limit your autonomy, or put you in a rigid script. This one is different.
Base pay of $17–$25/hour — higher than most intake roles — based on your experience level
Uncapped performance bonuses paid twice a month — strong performers earn $1,500–$4,000+ per month in bonuses
Top performers consistently exceed $80,000 in total annual compensation
Direct coaching and feedback from founders and C-level executives with decades of intake and call center experience
A fast-moving, high-appreciation culture where performance is recognized and rewarded
A company that takes training seriously — you will not be thrown in without structure or support
This is a role for people who want to be excellent at what they do — and be compensated for it.
Ramp-Up & Earnings Timeline
Because this role requires prior legal intake experience, the ramp-up is faster than entry-level positions. Here is what to expect:
First 14 days: Structured onboarding on company systems, client-specific criteria, scripting, and CRM. You are learning how we do it here, not how to do intake.
Days 15–30: You move into full production with active coaching. Performance benchmarks begin.
30–60 days: Most experienced specialists reach full performance capacity and begin hitting strong bonus levels consistently.
The individuals who commit to learning companies approach — even when they have years of experience elsewhere — are the ones who ramp up fastest and earn the most.
What You’ll Do
Handle 150–200 outbound calls per day with speed, consistency, and care
Follow up on leads via phone, text, and email — within the first minute of receipt where possible
Respond to inbound callbacks from outbound attempts with calm and precision
Screen cases — especially Personal Injury and Family Law — using firm-specific criteria to determine pass or take
Schedule attorney consultations and guide prospects through next steps with urgency
Sign retainers and contracts independently — you close the case, not just open it
Follow up persistently via call, text, and email until contact is made or the case is resolved
Log all interactions accurately and completely in the CRM — every entry matters
Meet and exceed performance quotas consistently — daily, weekly, and monthly
Participate in ongoing training, coaching, and performance reviews — and apply the feedback
Contribute ideas to improve operations, processes, and outcomes when you see the opportunity
Who This Role Is For
Our best performers share one combination: they move fast and they care deeply. Neither half works without the other.
You will succeed here if you:
Have genuine experience with legal intake — you know the language, the process, and the emotional weight of these calls
Can handle 150–200 dials per day without losing warmth, clarity, or accuracy
Take full ownership of your cases from first contact through signed retainer
Are motivated by results — and understand that results come from genuine connection, not aggressive closing
Thrive in structured, fast-moving environments where performance expectations are clear and real
Are coachable — even with years of experience, you remain open to feedback and committed to improvement
Want to grow — in skill, in responsibility, and in income
This is not the right fit if you are looking for a low-pressure remote role, if you are primarily motivated by commission, or if you are not willing to work at high volume with consistent urgency.
Requirements — Non-Negotiable
2+ years of legal intake experience — ideally Personal Injury in a high-volume firm (15–20+ inbound or 100+ outbound calls per day)
U.S.-based (required) — 18 years of age or older
Professional-level English fluency (spoken and written) — assessed live during screening
Typing speed of 50+ WPM — tested
Reliable high-speed internet (minimum 100 Mbps) with a backup connection strongly preferred
Quiet, dedicated, distraction-free workspace
Not a primary caregiver during scheduled work hours
Comfortable working in a fast-paced, evolving startup environment where things change frequently
Weekend availability required — the center operates 7 days a week
Tech-savvy and a fast learner — you will be operating multiple systems simultaneously
Able to multitask without losing accuracy, tone, or attention to detail
Nice to Have
Experience with intake or call center software, CRM platforms, or reporting tools
Background in process improvement or scaling intake operations
Contract or retainer signing experience in a law firm context
Intake department management or team lead experience
Startup experience — you have built or helped build something from the ground up
Spanish as a second language
Compensation & Benefits
Base
$17–$25/hour based on experience (~$35,000–$52,000/yr | ~$2,920–$4,330/month)
Bonuses — Uncapped, Paid Twice a Month
Typical bonus earnings after ramp-up (30–60 days):
~$500/month: below-target performance (typically not sustained)
$1,500–$4,000/month: strong, consistent production
$5,000+/month: top performers
Training
Paid, structured onboarding with ongoing coaching from experienced legal intake operators and company leadership.
Time Off
10 PTO days per year (after 3 months) | 8 paid company holidays
Final Note
We are not filling seats. We are building a team of high-performing individuals who want to be genuinely excellent at this work — and who understand the weight of what they are doing.
Every call you take is someone at a turning point. A car accident. A custody battle. A moment where the right voice on the other end can change what happens next. The people who carry that with them perform differently than those who don’t.
If you bring the experience, the coachability, and the drive — we will give you the structure, the support, and the compensation to build something meaningful here. Apply if you are ready to do this work at the highest level.
We look forward to meeting you.