● Job Title: Customer Service Representative
● Location: Remote, LATAM preferred
● Schedule: Full-time, 40 hours/week
● Time Zone: Must be able to work or overlap with Pacific Time hours
● Contract Type: Global contractor
● Compensation: USD $1,200–$1,300/month
About the role
We’re hiring a Customer Service Representative to support a growing service team handling inbound calls, client questions, enrollments, billing support, and administrative follow-up. This is a high-volume, customer-facing role where service quality matters more than speed.
This role is ideal for someone who communicates clearly in English, stays calm under pressure, pays close attention to details, and learns quickly in a fast-changing environment.
What you’ll do
● Answer inbound calls and assist customers with questions, requests, and service issues.
● Support class or service enrollments, scheduling changes, cancellations, and waitlist follow-up.
● Handle billing-related questions and other account support tasks.
● Respond to voicemails, tickets, and email inquiries professionally and on time.
● Maintain accurate records and update internal systems with client information.
● Escalate complex issues when needed while ensuring a positive customer experience.
● Complete administrative follow-up tied to customer support workflows.
● Collaborate closely with a small, tight-knit team that regularly shares cases and solves problems together.
What we’re looking for
● Strong English communication skills, ideally B2+ or above, with clear spoken and written communication.
● Excellent attention to detail.
● Strong soft skills, especially empathy, professionalism, and confidence in conversation.
● Fast learner with the ability to adapt to changing processes.
● Experience in customer service, customer support, or other client-facing roles.
● Comfort handling phone-based support in a high-volume environment.
● Strong written communication, grammar, and spelling.
● Ability to stay responsive and reliable in a remote setting.
● Proficiency with Google Workspace or Microsoft Office. CRM experience is a plus.
● Experience with Jackrabbit or similar systems is a strong plus, but not required.
Work environment
● Full-time schedule, 40 hours per week
● Four weekdays plus one required weekend day, currently most likely Sunday
● Must have your own computer and reliable internet connection
● Headset or equipment reimbursement available when needed
What success looks like
● Consistently professional, empathetic customer interactions
● High accuracy across locations, processes, and account details
● Strong communication with both customers and internal team members
● Reliable follow-up, responsiveness, and attendance
● Ability to balance calls, tickets, and admin work without sacrificing quality
Compensation and perks
● 10 recognized federal U.S. holidays
● 10 days of PTO annually
● Nearly two weeks of winter closure
● Equipment reimbursement for items like headsets as needed