Senior Program Manager – Medellín, Colombia
About the Company
Our client is a mission-driven tech company building life-saving emergency collaboration technologies used by over 400 million people across eight countries. Their platform delivers real-time video, chat, and location tracking to emergency call centers — helping them respond faster and more effectively. They partner with Google, Cisco, Amazon, and Microsoft and are growing rapidly in Latin America.
About the Role
We're looking for a motivated, proactive Senior Program Manager to join our Medellín office. You'll serve as the primary communication bridge between our end customers, local business partners, and our internal Product, R&D, and Operations teams. This is a brand-new role created to support our Colombia expansion — and you'll own it end to end.
This is an in-person role based in Medellín (3 days/week minimum; Mondays + Wednesday or Thursday required).
What You'll Do
- Serve as the daily point of contact between the customer, local business partner, and internal teams
- Manage all escalations and ensure tickets are resolved within SLA
- Track all open tasks, assign owners, and enforce due dates across stakeholders
- Coordinate cross-departmentally (technical, project, invoicing, integrations) both internally and with the business partner
- Define scope for new projects, pilots, and ad-hoc activities
- Develop and maintain project plans, SOWs, status reports, and communication plans
- Present updates, success stories, and roadmaps during Quarterly Business Reviews
- Proactively identify risks before they escalate and flag them with a recommended action
Must-Haves
- 5+ years in Program or Project Management
- 5+ years managing strategic customer or partner relationships
- Native Spanish + near-native/fluent English (verbal and written) — English will be used in escalations with R&D and senior leadership
- Demonstrated ownership: follows through without being chased, self-manages tasks and updates
- Strong cross-functional coordination across technical and non-technical teams
- Ability to read between the lines and proactively resolve issues
Nice-to-Haves
- Strong presentation skills for executive-level stakeholder updates
- Experience with SaaS, networking, or cloud platforms
- Background in public safety, emergency services, or government tech
Compensation
- Salary: $65,000 – $75,000 USD annually
- Employment via Employer of Record (EOR) model — candidates must be open to this arrangement