Position Title: IT Support Specialist
The Role: Want to be a part of our exciting growth journey?
We are looking for a talented, passionate, and motivated individual to join our team as an IT Support
Specialist in Mexico or Colombia supporting our global team.
The ideal candidate will be responsible for managing and maintaining our company’s IT
infrastructure, ensuring optimal performance, security, and availability of all IT systems and services.
Key Responsibilities
• User Support: Provide technical support to employees, resolving hardware and software
issues promptly via our helpdesk system.
• Procurement: Endpoint and software procurement for employees.
• Software/System Administration: Manage, Design, Implement and support software
systems used by staff.
• Compliance: Ensure compliance with relevant regulations and standards, including data
protection and privacy laws, ensure company is in compliance with SOC2 and ISO27001
standards.
• Network & Security: Implement and monitor security measures and network systems to
protect data, systems, and networks from cyber threats.• Backup and Recovery: Develop and maintain backup and recovery procedures to ensure
data integrity and availability.
• Software Management: Install, update, and manage software applications and licenses.
• Documentation: Maintain accurate and up-to-date documentation of IT systems, processes,
and procedures.
• AI Proficiency: Utilize, manage, and stay up to date with AI tooling by implementing and
helping employees securely deploy it in their processes
Who You Are:
• 2+ years of experience in IT administration or a similar role.
• Excellent communication skills with a customer focused mindset
• Fluent in English
• Exposure and experience working with regional and/or global teams
• Experience working in a tech start-up/scale-up or SaaS environment
• Remote troubleshooting
• Proficiency in endpoint, network and system administration.
• Strong knowledge of cybersecurity principles and practices.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Strong collaborator with an attitude embracing growth, hands-on execution, adaptability,
and the scale-up spirit.
The Perks of Working here:
• Flexibility: we offer a range of remote, hybrid and flexible working options.
• Global team: we are growing across APAC, NA and EMEA and have team all across the
world.
• We are growing at an exponential rate, this is an opportunity to get involved with a true
rocketship with all the excitement and opportunities that comes with it
• Our team genuinely loves working here: our eNPS score is 78, where anything above 50
is considered world-class.