Overview
At Lupa, we're hiring for a Virtual Receptionist to be the welcoming first point of contact for a thriving youth sports and physical development organization serving families across the Whittier and Downey, California communities.
This is more than a receptionist role — it's a dynamic, multifaceted position that blends communication, customer service, virtual administrative support, and social media coordination. If you love being the friendly voice and organized force behind a mission-driven team, and you thrive in a fast-paced environment where no two days look the same, this role is for you. You'll help inspire young athletes, support families, and represent brand values of respect, integrity, and growth — all from a virtual setting.
What You'll Do
Manage inbound and outbound communication via phone calls, texts, Wix chat, and social media
Route communication to the appropriate team or department and take accurate messages as needed
Provide virtual administrative support, including data entry, file management, and document preparation
Support event planning and coordination, including registration, client management, and post-event follow-up
Ensure confidentiality and compliance with data protection protocols
Coordinate and publish social media content across approved platforms
Gather and organize content from department heads and directors
Stay current with trends and hashtags to create creative, high-quality social content
Track and highlight top-performing posts and report results to management
Stay informed about special events, deadlines, and fundraisers, and communicate updates to clients and staff
Relay messages and operational updates to department heads and leadership promptly
Who You Are
Must-Haves
High School Diploma or equivalent
Minimum 2 years of experience in a receptionist, virtual assistant, or similar customer-facing role
Excellent written and verbal communication skills in English
Detail-oriented and highly organized
Strong virtual administrative and time management skills
Comfortable managing multiple communication channels simultaneously
Nice-to-Haves
Experience with Wix chat or similar website chat platforms
Hands-on social media coordination or content creation experience
Familiarity with event registration and coordination
Bilingual (English/Spanish)
What's In It For You
Join a mission-driven team that inspires young athletes and builds community
A varied, engaging role where you'll grow across communication, admin, and social media skills
Opportunity to make a visible impact as the first point of contact for clients and staff
Application
Ready to be the friendly, organized voice behind a team that's shaping young lives through sports? Apply today through Lupa and take the next step in your career. We review applications on a rolling basis and can't wait to hear from you!